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QUALITY
We stand behind the quality of everything we make. Each piece is carefully produced and checked before shipping. If you receive a damaged item, you can request a refund or replacement.
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SHIPPING
We ship across the United States with speed and care.
You’ll receive a tracking link so you can follow your order every step of the way. -
CUSTOMER SERVICE
If you need help, just reach out. We’re always happy to assist and will get back to you as soon as possible.
Suppliers
We work with trusted, experienced suppliers to ensure your products are made with quality and delivered properly.
Even so, we know that sometimes things can get complicated — and when they do, we’re here to help.
Refunds
You have 7 days from the date you receive your order to request a return if any of the following apply:
- The item arrived damaged
- You received the wrong product
- The product has a misprint
To be eligible for a return, the item must be in the same condition as when you received it — unworn or unused, with tags attached, and in its original packaging.
Shipping
Orders typically arrive within 7–10 days. All shipments include tracking, and we’re here to assist you if anything comes up along the way.
At the moment, we only ship within the United States.
Customers are responsible for filing any required shipping claims, but we’re always available to help guide the process.
FAQ
Does Wild Wind have a physical store or pickup points?
Not yet! For now, Wild Wind is a 100% online store and we do not have a physical store or pickup points. All orders are shipped directly to the address you provide at checkout.
How long will shipping take?
Orders usually arrive in 7-10 Days. We provide tracking and assistance to all our customers. WILD WIND is not responsible for carrier delays or lost packages by the carrier.
Do I get a tracking number?
Yes. Once you have made a purchase, a tracking number will be sent to you automatically via email. With this number, you can track the status of your package.
Do you accept refunds / returns?
We do not accept refunds or returns, unless your item(s) comes damaged or wrong, in terms of color or model.
How do I start a refund request?
In the unlikely case of a damaged or wrong item, please email us at contact@wildwind.store within 7 days to correct the issue. Unfortunately, we cannot help you after a week or if the item has been worn/used.
Can I cancel my order?
Yes, if the order have not entered into the printing process. All apparel is Printed To Order. Orders that have begun printing will be fulfilled normally and may not be cancelled.
Which countries does Wild Wind ship to?
For now, we only offer our services to customers in the United States. However, our goal is to keep growing and expand to other countries soon. Wish us luck!